Cancellation Policy (Covid-19)

In view of the evolving COVID-19 situation, we will continue to monitor the situation, follow
the authorities’ guidelines and provide support to all our guests, colleagues and partners.

With the potential regulatory restrictions and border closures which may be imposed from time to time, for all reservations made during this pandemic period, we will waive the cancellation charges regardless of booking channel, if cancelled more than 24 hours prior to arrival date. The hotels reserve the right to contact all inbound international guests at least 30 days prior to their arrival dates to confirm or cancel their reservations.

No Show / Early Departure

In the event of No Show, full length of stay shall be imposed.

Early departure after check-in (shorten stay), a charge of one (1) night is applicable on the balance of the unused length of stay.

For security reasons, all refunds due shall be credited to guest through their selected payment method. This will be completed within thirty (30) days from the date of submitting the documents for processing.